Project Management Traning Will Increase Client and Staff Satisfaction

Use Prince2 Project Management Training to Increase Client Satisfaction
Use Prince2 Project Management Training to Increase Client Satisfaction
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This Article was written by Melissa Lang. Melissa Lang is an employee of Prince2 Training provider, Datrix Training.
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How project management expertise will help your clients

A project manager’s responsibility is to drive company projects forward efficiently. They are assigned with the task of improving the chances of each project’s success by ensuring a systematic approach is undertaken when tackling each task.  Of all the stakeholders in a business, it’s often thought that the clients are the most important. Make sure your clients are satisfied with their project by driving your business forward with Prince2.

By gaining a formal, industry recognised qualification these chances of success are greatly improved. Project managers can now up-skill through convenient online training courses. This is extremely useful when coupled with the way in which we live our modern lives, with two-thirds of us are now reporting to work more hours each week compared with 2015.

Human Resources & Project Management

The planning phase of project management is highly beneficial to internal departments such as HR as it can aid processes such as finding new employees and forecasting resources.

Most businesses use project management to create a  timeline that will visualize departments predicted workload, from there the project manager can   move tasks around in order of priority. As mentioned when a business is looking for a new employee they can use the information gather from the plan to create a job description that fits into the larger plan of the business – matching the employees skills with goals that the business has planned. This process can be extremely beneficial to the business as a whole as they are targeting  resources that they need and that can improve the organisation .

 Project Management Boosts Productivity

Developing a fail-safe plan for a project may be very well, however, once these tasks are in action your team should be managing them. Tracking the development of a project is important as it ensures nothing is missed or forgotten about. Reporting tools can be used for various aspects of project management and can track various elements:

  • Time Scales
  • Task Management
  • Expenses

Time tracking in Human resources can be extremely valuable as it may disclose how each employee is getting on with their workload and what they are contributing to individual projects. From there you business should be able to create a manageable, baseline productivity level, for employees. This can be established based on the average work rate of successful employees, and it may help HR recognise what workers need more support.

What Do Clients Look for in Projects?

Consistent Results

Each client unsurprisingly is looking for their projects to come in on time and on budget, every time. If your success rate does not falter it’s likely your clients will be satisfied with the results. Project management skills such as Prince2 Training give you the tools and techniques to become a confident project leader, who consistently delivers the expected results. By explaining to your clients what you will do concisely, then doing it without deviating will offer great client satisfaction.

Certainty

With any project, there is uncertainty involved but a successful project manager is able to inform clients of risks that may arise and offer solutions should these come to light. It is normal for change to occur if this does arise report to your client.  Uncertainty can either be seen as a negative impact, or looked at positively; without risk, there is no opportunity, so when presenting your risk management strategy to your clients ensure you educate your clients about the nature of risks and probability of success.

No Surprises

Just like change and uncertainty, your clients don’t like surprises. By educating your clients about changes they will always feel in control of any situation. This is an important part of managing their expectations and ensuring they are satisfied with the running of the project. Failing to keep clients in the loop shows poor communication, and if expectations cannot be met ensure the clients have fair warning.

Communication is Key

When working with a client remember to always discuss with them aspects of the project that are most important to them. A successful project manager will not just offer the client the information they’re looking for in order to achieve customer satisfaction but will also educate them on what they need to know (this encompasses managing surprises). Offer them information in an engaging manner and just the right level of detail.

Little Involvement

Your clients are extremely busy and are not looking to be highly involved in any project you are managing. The success of a project manager can be found in finding the right balance of involvement with you and the client. Clients must be involved in some respect so they understand the project and the direction. If the client is not involved at all, they will not gain true customer satisfaction due to lack of understanding. Project managers must be capable of communicating effectively so they can educate their clients perfectly.

Successful Project Managers

By gaining further project management skills you will set yourself apart professionally compared to those who are stagnating without formal, relevant qualifications. Online supplementary courses are an ideal way to increase your skillset in a convenient and flexible way. Today many companies look for the Prince2 Training qualification when seeking out new candidates. By investing in online training you are proactively updating your project management skills and improving your employability.

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