3 Essential Behaviors You Need to Communicate Well

Paul Newton
I head the FME team of management and IT professionals from a variety of backgrounds both commercial and non-profit organizations. As a team we are keen to share our expertise and knowledge with individuals at all levels of management. Each eBook, template and checklist has been written to help individuals develop the competencies they need for a successful career.

3 Essential Behaviors You Need to Communicate Well

Every day, every hour you will be having conversations with other people. The success of how you communicate and your effectiveness as a leader depends on how well others understand what you said. This comprehension is not a one-way thing it relies on your ability to listen as much as it does that of others to hear what you say.

Your ability to truly listen is a significant factor in how successful you will be as a leader. This ability to listen with an open mind was what turned the practically bankrupt Pike Place fish market in Seattle around for John Yokoyama.

In a meeting with his consultant they were looking for something to turn around the business and one of his team suggested becoming world famous. Rather than dismiss this idea they thought about what it meant to them. They decided it was

‘Being present with people and relating to them as human beings’.

The team wanted everyone who came to the market to go away feeling they had been served, whether or not they bought any fish. The business is now thriving and has many celebrities visiting their famous market; click this link to see the experience.

To achieve this they all committed to be open with each other when they saw someone acting in a way that reduced this customer experience. This meant that everyone in the team, including John as their leader had to actively listen when others spoke to them.

active listener

           To become a good listener you have to ensure that you behave in a neutral and non-judgmental manner. Your behavior must also communicate that you are totally focused on the conversation in the way John did.

As an effective leader he avoided forming an opinion and let his team member finish explaining his idea so that he was able to comprehend their ‘whole’ message. Your ability to understand exactly what is being said to you depends on your ability to actively listen. This may sound simple but its not.

Whilst we are familiar with hearing the actual words spoken to us we may not actively ‘hear’ the true meaning of what those words convey. Good listeners’ detach themselves from their own concerns, attitudes, and ideas whilst they are listening.

Successful leaders are able to remove any distractions so that you can identify any discrepancies between what is being said and their non-verbal signals and discern their true meaning. Our free eBook will help you develop your active listening skills so that you too become a good leader.

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