Culture and Values DO Matter!
- 64% of all employees do not feel they have a strong work culture.
- 49% of employees are dissatisfied with their direct boss.
- 66% of employees do not see opportunities for professional growth.
- Only 21% of employees feel strongly valued at work.
They defined values with observable behaviors so that everyone – leaders and employees – understood what the rules were for effective daily interactions. They increased performance accountability across their production lines. They measured how well leaders lived the organization’s new valued behaviors. They praised leaders who modeled their values, coached leaders who struggled, and redirected leaders who didn’t model or manage to the new values.
They even “lovingly set free” those leaders and employees who were unable to embrace the new valued behaviors.
Within six months, conflicts, absenteeism, re-work, and grievances dropped by 60 percent. Within twelve months, efficiency had improved by over 40 percent. Customers were WOW’ed at the “new service attitude” that company staff displayed.
When the next “all company” employee engagement survey came around twelve months later, their plant scored 62 out of 100 points! Theirs was the biggest gain in engagement scores of any of business unit in their company system. And, their plant earned the top score across the organization.
Plant leaders gave all the credit for these gains to every leader and employee’s alignment to their organizational constitution.
Joel came to us to create more structure and discipline for the desired culture change.
We helped their leadership team create their region’s organizational constitution and manage to it. Twelve months later, Joel’s region enjoyed 40 percent gains in employee engagement, 40 percent gains in customer service, and 30 percent gains in results and profits.
Another client, a manufacturing plant in the Midwest discovered a fabulous peripheral benefit to their organizational constitution. Their small town suffered flash flooding one spring, which caused tremendous damage in their community. Families were evacuated with little time to gather necessities.
Within hours, plant employees banded together to provide food, clothing, and transportation for their neighbors. They volunteered hundreds of hours for the Red Cross at the evacuation center. They secured funds from the plant’s parent company to rebuild homes and businesses in the following months.