After mapping your route to agile performance management, it’s essential to prepare
for the journey before setting off.
Since you have decided the destination and mapped the route this may fill you with
feelings of excitement, but for many, this will also be mixed with anxiety. Anxiety will
certainly be felt by your co-workers who are hearing about this journey for the first
time and don’t know what to expect yet.
Your first job is to minimise anxiety and to make sure that everyone is ready for the
journey you’re about to take.
Like you might resolve the warning lights, pump up the tyres and fill up the fuel tank
before a road trip, you need to do the same with your people before setting off on this
Resolve the warning lights
The human brain is wired to recognise threats.
Change is a threat.
Awareness that change is coming will trigger warning lights in the minds of your team.
To extinguish these warning lights requires well-designed communication.
We recommend the CORE model from head heart + brain as the basis of your
Having CORE in mind you should try to ensure all of your communications clearly
- Certainty: clarity of what the future holds,
- Options: the extent to which people will have choices and not be railroaded down a path they are uncomfortable with,
- Reputation: how social status and relative importance will be preserved, and
- Equity: the means by which fairness is assured
Doing this will lower threat.
Doing this brilliantly will trigger the alternate limbic system of reward.
Brain-savvy communication is your opportunity to start your journey to agile
performance management most positively.
Pumping up the tyres
The tyres transfer direction and momentum to the road.
In the case of this change that is done through your managers.
Paradoxically whilst you want them to be pumped, your managers are likely to be
the most deflated by some aspects of agile performance management.
Agile performance management brings with its greater emphasis on individual
accountability, autonomy, and influence. There is far less reliance on positional
power, which could be the way your managers have traditionally got things done.
To thrive in agile organisations, and particularly if you’re transforming into one,
your people will look to managers to act as coaches and not the boss. Successful
managers will be those that empower their team rather than control it.
As there are less traditional employer/employee relationships, and more
contract/contingent positions (filled with millennials that place a low value on
authority) the new reality of management comes into sharp focus.
For managers to be optimistic about their future they will need a new playbook.
This should provide support to develop their coaching competencies, tools to help
with agile goal setting, multi-directional feedback, and a pace of change that
doesn’t make them feel like they are completely losing traction, or about to
burst from the excess pressure.
Filling up the fuel tank
The fuel for your agile performance management journey is a conversation.
It’s a fuel that’s in short supply.
Take a look around. How many people have blocked themselves out with headphones,
are interacting with devices, or are ‘chatting’ in a messenger app instead of IRL (in real
Digitisation, remote work, modern office redesign, and flexible work hours have
eroded the opportunity for conversation at work. Societal changes have eroded it at
If conversation is not thriving in your culture, you will stall before your journey to agile
performance management even begins.
For thriving conversation, the measure is not quantity of conversation, but quality of
It is highly likely that your entire workforce need to be upskilled and to relearn the art
of conversation so that it becomes normal again.
You need to make conversation a renewable energy source so that you never run out of
fuel and the best approach we’ve seen to this came from T-Mobile.
Amping up conversation at T-Mobile
In moving to agile performance management, T-Mobile identified the types of
conversations people would likely want to have. This ranged from recognition, poor
performance, to compensation and so on; 44 topics under xx themes in all.
For each conversation type, they noted the key points to cover so that each
the conversation could be structured.
To practice and raise competency they had their people pick a conversation type and
role play a conversation with a partner. This not only built competency in the types of
conversation, but it also got people used to the feeling of vulnerability that comes with
having an unplanned conversation ‘in the moment’.
Your readiness checklist
You are ready to begin your journey to agile performance management if you have
- Communicated in a brain savvy way where you are heading, and why, and are
getting the signal that your people are optimistic about that
- Understood the changes required of managers, and provided the resources they
need to perform at their best during the journey and at your destination
- Prepared all of your people to talk to each other, often, and with purpose
If you’re ready, start your engine and let’s go, otherwise the team at Pay Compliment
and the global panel of HR experts that we’ve assembled can help you tune up and get
ready for the road ahead.