Since the coronavirus outbreak, stores have promoted contactless payments. Contactless payments aren’t new. However, during the pandemic, banks raised the contactless limit from £30 to £45.

Why favour contactless during COVID-19? The virus spreads via infected surfaces. Thus, contactless payments minimize contact with customers, staff, and devices.

No Contact

The term “contactless” says it all. Customers avoid touching anything during payment. Unlike using cash or entering a PIN, they just tap or hover their card over the reader. The customer’s hands never have to touch any equipment or come into close contact with the employee when paying by contactless, making it undoubtedly the safest option for preventing the virus from spreading.

Safer for Employees:

Employees working amid the coronavirus pandemic are putting their health at risk to come to work every day. So, accepting contactless payments makes everything just that little bit safer for them while at work. No employer wants their employees to catch COVID-19 while working for them, but only accepting cash payments will seriously increase the risk of having that happen. Along with the close contact with customers who hand over the cash, the cash itself could be infected with the virus.

Builds Trust:

Switching over to making contactless payments to protect the health and safety of your customers during the age of COVID-19 is sure to help you improve your reputation and build trust with your customers. Sometimes, it is small steps like these that thoroughly demonstrate to your customers that you care about them and want them to be as safe as possible while shopping. And with many people understandably still concerned about their health and that of their loved ones, even as non-essential shops begin to reopen, it’s a move that is likely to get your business chosen over the ones that aren’t doing anything to reduce contact at the checkout.

It’s More Convenient:

While it might not be a purely COVID-19-related reason to accept contactless payments, upgrading your payment systems to provide more safety for customers and employees will also benefit your business in several ways. Contactless payments are undoubtedly more convenient for customers who do not have to worry about making sure that they have the right amount of cash on them or remember their PIN to punch it into the machine. Accepting contactless payments also means that certain customers who have mobile wallets can make payments easily using their smartphones, eliminating the need for them to even have their debit or credit card on them altogether.

Switching to Contactless Payments:

If your business previously only accepted cash or had an old-fashioned card reader that always required a PIN, the good news is that switching to accepting contactless payments is easier than ever. You can get contactless card payment machines from UTP Group who are working with Ingenico, which makes their machines highly sought after. UTP Group also offers a wide range of further benefits, including Faster Payment processing for merchants, allowing you to get the funds in your business bank account within an hour in most cases and no more than 24 hours at most, unlike many others, which can take several days.

Encouraging Your Customers to Pay With Contactless:

Encourage customers to use contactless payments, but offer other options. Update them on social media about your contactless payment acceptance. At checkout, display clear signs promoting contactless payments. Ask customers to consider this method. Inform them about the £45 limit. Employees can also remind customers about this option. If spending exceeds the limit, disinfect card machines after use.

Given the risk of COVID-19 from surfaces, contactless payments enhance safety.

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As an experienced business and finance writer I understand the corporate landscape and the driving forces behind it. Over the years I’ve shared my insight and knowledge with key industry publications and dedicated my time to showing how business leaders can make their organisations more effective.