Dr. James (Jim) Pepitone is Managing Partner at DesignedWORK, consultants and advisors in the design and management of knowledge work. The firm designs and improves the human work systems on which knowledge work depends. Dr. Pepitone is recognized for solving problems and improving the performance and productivity of people-dependent operations (e.g., sales, service, technical, creative and professional). His client results include improved operational and financial performance, greater utilization of human capital, increased employee engagement and retention, reduced or resolved workforce problems, and reduced time and effort required for day-to-day managing. Dr. Pepitone earned his BBA in operations management and MBA degrees from The University of Texas at Austin, and his MS in organization development and Ed.D in change management degrees from Pepperdine University.