Conflict Resolution Management

Effective conflict resolution can save money

Although conflict can be healthy,  destructive conflict can be costly unless you have the right human resources expertise when things go wrong.

Most organisations experience conflict at some time.  Conflict can arise within teams or with individual colleagues.  Disputes resolved in the right way is a healthy part of working with others.  Professional HR Expertise is essential if an organisation has a culture of conflict.  An organisation adopting good conflict resolution management can be a purposeful way to highlight and solve problems in the workplace.  Precious time, energy and wasted costs can be saved if the conflict can be resolved quickly and effectively.

The dynamics of conflict resolution

When considering the components of conflict resolution, there are two dynamics to take into account. The first is about conflict resolution styles.  The second is around differences in personality type.  If we aren’t sure how people tick, then personality clashes can get in the way of effective conflict resolution.

Thomas-Kilmann Conflict Mode Instrument

Conflict Resolution Styles - People Development Network

The Thomas-Kilman Conflict Model sets out 5 different styles of conflict resolution.  and the way different people operate.  By understanding these two ways of approaching conflict, you can empower staff and managers to handle differences in a completely new way.

Everyone has a way of dealing with conflict that is unique to them.  An organisation has a “culture” of dealing with conflict that often has nothing to do with the policies and values of the company. It is very powerful for an organisation to understand how they can use different styles of conflict resolution in different situations to get a win/win result.

Personality and conflict

Understanding personality types can identify the causes of conflict.  Myers-Briggs personality type instrument ( MBTI ) is a powerful and effective tool which can be used to identify those differences.  MBTI can help individuals and teams to understand differences, by helping people understand how they themselves and others, operate.   The result can be less conflict and greater harmony in the workplace.     A good Human Resources or an MBTI practitioner can help your organisation navigate through the maze of conflict by:

  • Helping raise awareness of conflict and solutions
  • Supporting managers to build a framework of their style
  • Helping teams and individuals to understand different personality types and raising awareness of the benefits of difference
  • Offer mediation where any conflicts have become formal
  • Help organisations to have effective policies and processes to deal with conflict in a timely and effective way
  • Help Managers to understand their legislative obligations, particularly around the Equality Act 2010

Understanding conflict resolution styles and personality types, organisations are well equipped to pivot conflict to create a healthy culture of airing differences.