Understanding excellence and exceeding expectations in challenging times Our venue group, Make Venues, is made up of three UK venues in London, Leamington Spa...
David Vaughton is Managing Director of Make Venues, a group of three multi-award winning venues including Woodland Grange in Leamington Spa, Broadway House in Westminster and Engineers’ House in Bristol.
David is a modern business leader, passionate about recognising and developing young talent and giving them a grounding and pathway in the industry. Equally, in his time at Make Venues, David has ‘re-made’ the business on a number of occasions as part of its continual ambition for consistent and high-level growth. These re-inventions have involved the implementation of change management programmes with staff, as they adapt to new structures and objectives within the business.
This agility in business has been achieved on the back of over 30 years of senior management experience in Hotels, Conference Centres and Stadia. The last 15 years has seen him establish the Make Venues group as one of the most respected and high performing meetings and events brands in the venues sector.
The group’s reputation has been built on a solid base of customer service excellence which has seen the group win the ‘best small group’ and ‘best value group’ accolades in the BVA BDRC Venue Verdict scheme for the last seven years. In fact, service excellence has been one of the key passion projects for David; throughout his career, constantly looking to understand how to turn good service into great and providing coaching and mentoring to staff at every level of the business. As part of this, David has been heavily involved with Venues of Excellence over the last 15 years having served as a board director, vice-chair and Chairman.
David is also passionate about food and wellbeing, both through his roots as a chef in his early career, and also as a committed and regular runner. Within Make Venues he oversaw the creation of wellbeing ‘champions’ in each of the venues and remains committed to making small but positive impacts on the guests across the venue group, by offering them sustainable, locally sourced and tasty food. This is a hallmark of what makes Make Venues the business it is.