Understanding Excellence and Exceeding Expectations
Understanding excellence and exceeding expectations in challenging times Our venue group, Make Venues, is made up of three UK venues in London, Leamington Spa...
The Accountability Factor
Have you got the accountability factor? One of the issues I hear most consistently from leaders, managers, and supervisors are their daily struggle to...
We Cannot Do Great Things On This Earth
We cannot do great things on this Earth, only small things with great love Mother Teresa Seeking greatness When I was small I wanted...
Market Research: A Powerful Tool for Any Business
Whether you’re launching a product, trying to improve customer service or looking to expand your business beyond your niche, market research is an essential...
5 Reasons to Go The Extra Mile and Live Your Best Life
Going the extra mile Creating a vision underpinned by customer focused outcomes in a working environment sets the tone as to how your customers...
The Forgotten Art of Customer Service
How to reverse the forgotten art of customer service Every generation believes they have made a breakthrough on a concept that has been around...
What’s Your Leadership Style?
We live in the age of abundance. We have more resources accessible to us than ever before. Where previously knowledge and education was only...
What is Servant Leadership Really About?
Whenever something resonates with the majority of society, it becomes the newest buzzword. Lately, servant leadership is one of these buzzwords with everyone adding...
Embracing Your Team’s Servant Purpose Personally
One thing that makes great bosses effective is the fact that they are constantly engaging in dialog with team members. They reinforce their team’s...
Being of Service with a Smile
Do you give service with a smile? Mindfulness of others In the wee hours of the morning in my home in Southern California, I...
Volunteering and Supporting Charities is Smart for Your Business
Volunteering and supporting charities is smart In the spirit of giving, here are three reasons either volunteering and/or donating to charity is a smart...
Abdul Sattar Edhi – A Life Dedicated to Service to Humanity
Abdul Sattar Edhi was dedicated to service to humanity He would sleep on the concrete outside the clinic so that he was available to anyone...