Overview
Toxic relationships at work damage wellbeing, reduce productivity, and harm organisational culture. From toxic leaders to disruptive employees, negative behaviours create stress, mistrust, and turnover. This article explores neuroscience, research insights, and practical steps to recognise, manage, and transform toxic workplaces into healthier, collaborative, and more positive environments.
Introduction
The workplace is where we spend a significant amount of our time, and it is essential for our wellbeing and productivity that it is a safe and positive environment. Unfortunately, toxic relationships at work can have a detrimental impact on employee wellbeing and the success of an organisation. In this article, we will explore what toxic behaviour is, its impact on individuals and organisations, and how to manage it effectively. We will examine the characteristics of toxic leaders and employees, how to recognise poisonous behaviour, what to do if you encounter it, and how to transform a toxic environment into a positive one.
What Is A Toxic Relationship?
A toxic relationship is one in which a harmful, negative dynamic exists between individuals. In the context of a toxic relationship at work, this can manifest as bullying, harassment, discrimination, micromanagement, gossiping, and a lack of respect for colleagues.
What Are The Impacts of Experiencing Toxic Relationships at Work?
Experiencing toxic relationships at work can have a significant impact on employee wellbeing and the overall success of the organisation. Research has shown that exposure to toxic behaviour can lead to stress, anxiety, depression, and physical health problems. Furthermore, toxic relationships can lead to decreased productivity, high turnover rates, and a negative impact on the organisation’s reputation. It is, therefore, essential to recognise toxic behaviour, understand its impact, and take action to manage and transform a toxic environment into a positive one.
What Neuroscience Says About Toxic People
Neuroscience has shown that toxic people can harm the brain. Studies have found that exposure to poisonous behaviour can cause stress, anxiety, and depression. It can also impact the brain’s ability to make decisions, solve problems, and regulate emotions.
Research has also shown that toxic behaviour can impact the brain’s ability to form social connections. It can lead to social isolation and a lack of trust and empathy. This can create a hostile work environment and can impact the team’s performance.
What Research Says About Toxic Relationships at Work
- The American Psychological Association found that workplace stress caused by toxic behaviour at work costs American companies around $500 billion each year. This includes costs associated with absenteeism, turnover, and decreased productivity.
- Workplace bullying has a physical as well as a psychological impact on an employee. A study by Sujo Thomas, in 2020, titled The Impact of Workplace Bullying on Employees’ Mental Health and Self-worth, states: “Longitudinal studies point out the effect of
bullying and the impact of stress on the physical wellbeing of the victim, resulting in
cardiovascular diseases, musculoskeletal disorders, and other health issues. - An article published in the Harvard Business Review found that toxic behaviour can spread through an organisation, creating a toxic work culture that can impact employee wellbeing and productivity.
- A study by the University of South Australia found that toxic workplaces increase the risk of depression by some 300%.
- Ultimately, research has demonstrated a direct correlation between a toxic workplace and reduced employee productivity.
These studies highlight the significant impact that toxic behaviour can have on employees and organisations, both financially and in terms of employee wellbeing and productivity.
What Is Toxic Leadership?
Leadership is an essential aspect of any organisation’s success. However, leaders can sometimes be toxic, which can harm both the team and the company’s performance. Toxic leadership is a type of leadership where the leader causes harm to their followers, colleagues, or the organisation. They use fear, intimidation, and micromanagement to control their team and create a toxic work environment. Poisonous leadership can lead to low morale, high turnover rates, decreased productivity, and a negative impact on the organisation’s reputation. They are entirely tone-deaf to their surroundings. Contrast this with leaders who value relationships and work hard to set the right tone, and you know you have big problems.
Characteristics of Toxic Leaders
Toxic leaders exhibit several characteristics that can make it difficult for their team to work with them. Some of these characteristics include:
1. Egotistical
Toxic leaders are often egotistical and believe that they are the centre of attention. They seek admiration and attention from others and may become angry or hostile if they do not receive it.
2. Arrogance
Toxic leaders often exhibit an inflated sense of self-importance, believing they are superior to others. They may look down on their team members and refuse to listen to their opinions or ideas.
3. Lack of empathy
Toxic leaders often lack empathy for their team members and may not consider their feelings or needs. They may be insensitive to the needs of others and may use their power to exploit or mistreat their team members.
4. Manipulation
Toxic leaders may use manipulation to control their team members. They may use fear, guilt, or intimidation to get what they want and may punish or reward their team members based on their behaviour.
5. Micromanagement
Toxic leaders may micromanage their team members, requiring them to report every detail of their work. This can create a stressful work environment and can cause team members to feel untrusted.
What to Do if Your Leader Is Toxic
If you have a toxic leader, it can be challenging to know how to respond. Here are some steps you can take:
- Recognise the problem: The first step is to recognise that your leader is toxic. This can be particularly challenging, especially if you are new to the organisation or unfamiliar with toxic leadership.
- Document the behaviour: Keep a record of the toxic behaviour you witness. This can include emails, conversations, and any incidents that occur.
- Seek support: Consult with a colleague or mentor who can provide guidance and offer support. They may have experienced a similar situation and can offer advice on how to deal with a toxic leader.
- Confront the leader: If you feel comfortable, you can confront the leader and express your concerns. Be clear and specific about the behaviour that is causing the problem and how it is impacting you and the team.
- Escalate the issue: If the behaviour does not improve, you may need to escalate the problem to a higher authority, such as HR or senior management. Be prepared to provide evidence and examples of the toxic behaviour.
What Are the Characteristics of Toxic Employees?
Toxic employees can also harm the team and the organisation. They exhibit behaviours that can be destructive and harmful to the team’s performance. Some of the characteristics of toxic employees include:
1. Gossiping
Toxic employees may spread rumours and gossip about their colleagues. This can create a toxic work environment, leading to mistrust and conflict within the team.
2. Bullying
Toxic employees may bully their colleagues, which can cause emotional distress and impact the team’s productivity.
3. Negativity
Toxic employees may have a negative attitude and may constantly complain or criticise their colleagues or the organisation. This can create a demotivating work environment and can impact the team’s morale.
4. Non-cooperation
Toxic employees may refuse to cooperate with their colleagues or may deliberately withhold information or resources. This can cause delays and impact the team’s performance.
5. Poor communication
Toxic employees may exhibit poor communication skills, failing to listen to their colleagues and often interrupting them. This can lead to misunderstandings and negatively impact the team’s effectiveness.
What to Do if You Have a Toxic Employee
If you have a toxic employee on your team, it’s essential to address the issue before it impacts the team’s performance. Here are some steps you can take:
- Identify the problem: The first step is to identify the behaviour that is causing the problem. You can observe the employee’s behaviour and talk to their colleagues to get a better understanding of the issue.
- Provide feedback: Once you have identified the behaviour, provide feedback to the employee. Be specific about the behaviour that is causing the problem and how it is impacting the team’s performance.
- Set clear expectations: for the employee’s behaviour and the consequences of not meeting those expectations. Ensure the employee understands what is expected of them and the consequences of not meeting the expectations.
- Provide support: Offer support to the employee to help them improve their behaviour. This can include training, coaching, or mentoring.
- Take action: If the behaviour does not improve, you may need to take disciplinary action. This can include a verbal warning, a written warning, or termination of employment.
How to Manage Toxic Situations at Work
If you encounter a toxic situation at work, there are several steps you can take to manage it.
1. Stay calm
It’s essential to remain calm and avoid reacting emotionally to the situation. Take a deep breath and try to stay objective.
2. Seek support
Consult with a colleague or mentor who can offer guidance and support. They may have experienced a similar situation and can offer guidance on how to handle it.
3. Set boundaries
Set clear boundaries for toxic behaviour. Let the person know what behaviour is unacceptable and the consequences of not respecting those boundaries.
4. Focus on solutions
Instead of focusing on the problem, focus on finding solutions. Brainstorm ways to improve the situation and identify steps that can be taken to address the toxic behaviour.
5. Escalate the issue
If the situation does not improve, you may need to escalate the issue to a higher authority, such as HR or senior management. Be prepared to provide evidence and examples of the toxic behaviour.
How to Transform a Toxic Environment at Work
Transforming a toxic work environment can be challenging, but it is possible. Here are some steps you can take to transform a toxic environment:
- Set a positive example: Lead by example and model positive behaviour. Be respectful, empathetic, and supportive of your colleagues.
- Communicate openly: Foster open communication and encourage your colleagues to share their ideas and opinions. Listen actively and respond respectfully.
- Encourage collaboration and teamwork to foster trust and cultivate a positive work environment. Encourage your colleagues to work together and support each other.
- Provide support: Offer support to colleagues who may be struggling with the toxic environment. This can include mentoring, coaching, or counselling.
- Address the root cause: Identify the root cause of the toxic environment and take steps to address it. This may involve changes to organisational policies, procedures, or leadership.
- Hold people accountable: Hold individuals responsible for their behaviour and take appropriate action when necessary. Make it clear that toxic behaviour will not be tolerated.
- Celebrate successes: Celebrate successes and acknowledge the positive changes that are being made. This can help to build momentum and create a positive work environment.
Toxic Relationships At Work Can Be Healed
Toxic leadership and toxic employees can hurt the team and the organisation. It’s essential to recognise the signs of harmful behaviour and take steps to address it. By setting clear boundaries, providing feedback, and offering support, you can help to transform a toxic environment into a positive one. Remember, everyone has a role to play in creating a positive work environment. By working together, we can make a workplace that is supportive, collaborative, and productive.
