Probing Questions can dig out the best potential candidates for any job.
I was the recruitment campaign manager for a busy organisation in South East London for several years. At that time, recruitment was a little like painting the Forth Bridge, it was a continuous task. Not only was it difficult to consistently attract those elusive star potential candidates. But an abundance of jobs and competitive salaries meant people moved on and up pretty quickly.
In those days the recruitment process was relatively simple. It consisted of the potential candidates sending an application in the post and then being invited to face-to-face interviews. I was trained in interviewing skills and had to reach a certain standard, you either passed or you were sent home in shame. I was videoed, given detailed feedback and trained in past behavioural questioning techniques. Simplistically this meant acquiring the knack of helping the candidate enlarge on key specific examples which displayed whether or not they met the criteria we were looking for.
Focus on behaviours
For the majority of jobs, the key criteria consisted of some pretty simple requirements too. For example, what the potential candidates considered when they made decisions, whether they took the initiative, made a difference, got on with the rest of the team and achieved results. Although skill-based criteria also had to be met, the main focus was on behaviours.
I took a break from interviewing for a couple of years, only to find that when I took up the reins again, it had all changed. Competency-based interviewing had become the norm and the candidate expected an entirely different assessment process.
Always open-minded about how to do things better. I embraced the concept and learned all about the intricacy of competency standards, levels of competence, assessments, tests and psychometrics. Pretty complex stuff. As things have evolved it can be pretty lengthy too.
The competency-based assessment was fairer, the new thinking exclaimed because it concentrated on the skillset, mindset and knowledge. Competency-based interviewing would get the right people in the right job. Right?
The problem is, I don’t think it did. When I think back to the type of people I recruited under past behaviour questioning, I hired people who took the initiative, made sound decisions, and took all the information into account. They dealt with difficult people with skill and were team players. Very few got through the net that didn’t live up to their promise. Because when they were expertly questioned in detail about what they did in certain circumstances, it was difficult for them to make it up.
Now don’t get me wrong, I think skill and knowledge are important too. I just think that quite often we choose people simply on qualifications, skills and knowledge and the skill in determining their propensity to behave in certain ways has become a bit of a lost art.
Strength-based interviews are gaining popularity as a way of finding potential candidates who are a good fit for the job. As well as experience or competence, ideally a candidate should enjoy the job. Enthusiasm and positivity on a day-to-day basis can overcome many challenges.
Strength-based interviews are beginning to find favour because candidates have to demonstrate who they are, and there is less chance of coming prepared or rehearsing their answers. Interviewers can observe body language and how animated a candidate is when faced with strength-based questioning. The Interview questions are designed to bring out genuine interest, and levels of motivation of candidates. It’s been proven that strength-based selection methods make for a more enjoyable interview experience.
Employers look for strengths that will enhance the job. For example, someone dealing with customers will become enthused and animated when asked about dealing with people, if that is their passion. There are different approaches to strength-based interviews and different questioning techniques. Some models require many quick-fire answers. Some, however, may ask one or two select questions about the strengths of a candidate. Included in the list below are some strength-based questions.
Then the odds of getting the right candidate have greatly increased by recruiting people with the right strengths, skills and the right behaviours.
So when recruiting, employers must, of course, set up the right selection method to get the right strengths, skills, competencies and knowledge.
If it were me interviewing potential candidates, I would make a point of knowing the answers to the following questions, and if answered in the right way, I would be pretty sure I had the right person for the job.
1. Why this job?
Tests, purpose, alignment with your vision and values, and how much they have found out about the job, and why they think it fits them.
2. What is your most significant achievement at work?
Tests, effort, capacity for achievement, as well as an awareness of their ability to make a difference. It demonstrates their expectations about their contribution, and their ability to deliver results.
3. How did you contribute value to your team?
Demonstrates an understanding and awareness of being a team player and the way they, as individuals, play a part in making the team work.
4. Give me an example of when you recognised an improvement in the workplace was needed and what you did about it
Shows their ability to take the initiative, recognise problems and take responsibility to put them right – they are part of the solution
5. Give me an example of the most difficult person you’ve encountered at work and what you did
Demonstrates how they relate to others and their ability to handle difficult people
6. What has been your greatest learning curve at work?
Shows how they recognise and learn from situations or mistakes
7. Give me an example of when you have worked under pressure and what you did to manage the situation
Will show how they manage. If they take responsibility. Are prepared to go the extra mile, and their attitude when the going gets tough.
8. What part of your current or past job do you enjoy the most and why?
This question gets them to identify what they enjoy doing best. This will tell you whether they will enjoy your role.
9. What do you enjoy doing least and how do you manage those situations when you encounter them?
We all have to get through things we don’t like. The level of resilience in those times we are faced with tasks we don’t like is important to be rounded in the job.
10. What motivates you and how do you motivate yourself in difficult situations?
Again, will show what enthuses the candidate. How they cope in difficult situations.
There is a technique about how to give potential candidates the best opportunity to answer. Such as allowing them time to remember. Reframing questions and prompting them to explore their past. Additionally, once they have a specific example, it’s important to get them to talk about what they did, what they said and why. This takes patience and great listening skills, as well as an ability to ask the same question in different ways.
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