The workplace is where we spend a significant amount of our time, and it is essential for our well-being and productivity that it is a safe and positive environment. Unfortunately, toxic relationships at work can have a detrimental impact on employee well-being and the success of an organization. In this article, we will explore what toxic behaviour is, its impact on individuals and organizations, and how to manage it effectively. We will examine the characteristics of toxic leaders and employees, how to recognize toxic behaviour, what to do if you encounter it, and how to transform a toxic environment into a positive one.

What Is A Toxic Relationship?

A toxic relationship is one in which there is a harmful, negative dynamic between individuals. In the context of a toxic relationship at work, this can manifest as bullying, harassment, discrimination, micromanagement, gossiping, and a lack of respect for colleagues.

What Are The Impacts of Experiencing Toxic Relationships at Work?

Experiencing toxic relationships at work can have a significant impact on employee well-being and the overall success of the organization. Research has shown that exposure to toxic behaviour can lead to stress, anxiety, depression, and physical health problems. Furthermore, toxic relationships can lead to decreased productivity, high turnover rates, and a negative impact on the organization’s reputation. It is, therefore, essential to recognize toxic behaviour, understand its impact, and take action to manage and transform a toxic environment into a positive one.

What Neuroscience Says About Toxic People

Neuroscience has shown that toxic people can have a negative impact on the brain. Studies have found that exposure to toxic behaviour can cause stress, anxiety, and depression. It can also impact the brain’s ability to make decisions, solve problems, and regulate emotions.

Research has also shown that toxic behaviour can impact the brain’s ability to form social connections. It can cause social isolation and can lead to a lack of trust and empathy. This can create a negative work environment and can impact the team’s performance.

What Research Says About Toxic Relationships at Work

Toxicity in the workplace is a costly business.  The disruption and impact travel far.  Here is what some studies have found in relation to toxic people and situations in the workplace.
  • The American Psychological Association found that workplace stress caused by toxic behaviour at work costs American companies around $500 billion each year. This includes costs associated with absenteeism, turnover, and decreased productivity.
  • Workplace bullying has a physical as well as a psychological impact on an employee. A study by Sujo Thomas, in 2020, titled  The Impact of Workplace Bullying on Employees’ Mental Health and Self-worth, states: “Longitudinal studies point out the effect of
    bullying and the effects of stress on the physical well-being of the victim resulting in
    cardiovascular diseases, musculoskeletal, and other health disorders.
  • An article published in the Harvard Business Review found that toxic behaviour can spread through an organization, creating a toxic work culture that can impact employee well-being and productivity.
  • A study by The University of South Australia found that toxic workplaces increase the risk of depression by some 300%.
  • Finally, research has shown a direct impact of a toxic workplace on the productivity of an employee

These studies highlight the significant impact that toxic behaviour can have on employees and organizations, both financially and in terms of employee well-being and productivity.

What Is Toxic Leadership?

Leadership is an essential aspect of any organization’s success. However, sometimes, leaders can be toxic, which can have a negative impact on the team and the company’s performance. Toxic leadership is a type of leadership where the leader causes harm to their followers, colleagues, or the organization. They use fear, intimidation, and micromanagement to control their team and create a toxic work environment. Toxic leadership can lead to low morale, high turnover rates, decreased productivity, and a negative impact on the organization’s reputation. They are entirely tone-deaf to the environment around them.  Contrast this with leaders who value relationships and work hard to set the right tone, and you know you have big problems.

Characteristics of Toxic Leaders

Toxic leaders exhibit several characteristics that can make it difficult for their team to work with them. Some of these characteristics include:

1. Egotistical

Toxic leaders are often egotistical and believe that they are the centre of attention. They seek admiration and attention from others and may become angry or hostile if they do not receive it.

2. Arrogance

Toxic leaders may have an inflated sense of self-importance and believe that they are better than others. They may look down on their team members and refuse to listen to their opinions or ideas.

3. Lack of empathy

Toxic leaders often lack empathy for their team members and may not consider their feelings or needs. They may be insensitive to the needs of others and may use their power to exploit or mistreat their team members.

4. Manipulation

Toxic leaders may use manipulation to control their team members. They may use fear, guilt, or intimidation to get what they want and may punish or reward their team members based on their behaviour.

5. Micromanagement

Toxic leaders may micromanage their team members and require them to report every detail of their work. This can create a stressful work environment and can cause team members to feel that they are not trusted.

What to Do if Your Leader Is Toxic

If you have a toxic leader, it can be difficult to know what to do. Here are some steps you can take:

  1. Recognize the problem: The first step is to recognize that your leader is toxic. This can be difficult, especially if you are new to the organization or are not familiar with toxic leadership.
  2. Document the behaviour: Keep a record of the toxic behaviour you witness. This can include emails, conversations, and any incidents that occur.
  3. Seek support: Talk to a colleague or mentor who can provide support and advice. They may have experienced a similar situation and can provide guidance on how to deal with the toxic leader.
  4. Confront the leader: If you feel comfortable, you can confront the leader and express your concerns. Be clear and specific about the behaviour that is causing the problem and how it is impacting you and the team.
  5. Escalate the issue: If the behaviour does not improve, you may need to escalate the issue to a higher authority, such as HR or senior management. Be prepared to provide evidence and examples of the toxic behaviour.

What Are the Characteristics of Toxic Employees?

Toxic employees can also have a negative impact on the team and the organization. They exhibit behaviours that can be destructive and harmful to the team’s performance. Some of the characteristics of toxic employees include:

1. Gossiping

Toxic employees may spread rumours and gossip about their colleagues. This can create a toxic work environment and can cause mistrust and conflict within the team.

2. Bullying

Toxic employees may bully their colleagues, which can cause emotional distress and impact the team’s productivity.

3. Negativity

Toxic employees may have a negative attitude and may constantly complain or criticize their colleagues or the organization. This can create a demotivating work environment and can impact the team’s morale.

4. Non-cooperation

Toxic employees may refuse to cooperate with their colleagues or may deliberately withhold information or resources. This can cause delays and can impact the team’s performance.

5. Poor communication

Toxic employees may have poor communication skills and may not listen to their colleagues or may interrupt them. This can cause misunderstandings and can impact the team’s effectiveness.

What to Do if You Have a Toxic Employee

If you have a toxic employee on your team, it’s important to address the issue before it impacts the team’s performance. Here are some steps you can take:

  1. Identify the problem: The first step is to identify the behaviour that is causing the problem. You can observe the employee’s behaviour and talk to their colleagues to get a better understanding of the issue.
  2. Provide feedback: Once you have identified the behaviour, provide feedback to the employee. Be specific about the behaviour that is causing the problem and how it is impacting the team’s performance.
  3. Set expectations: Set clear expectations for the employee’s behavior and the consequences of not meeting those expectations. Make sure the employee understands what is expected of them and what the consequences will be if they do not improve.
  4. Provide support: Offer support to the employee to help them improve their behaviour. This can include training, coaching, or mentoring.
  5. Take action: If the behaviour does not improve, you may need to take disciplinary action. This can include a verbal warning, a written warning, or termination of employment.

How to Manage Toxic Situations at Work

If you encounter a toxic situation at work, there are several steps you can take to manage it.

1. Stay calm

It’s important to stay calm and not react emotionally to the situation. Take a deep breath and try to remain objective.

2. Seek support

Talk to a colleague or mentor who can provide support and advice. They may have experienced a similar situation and can provide guidance on how to deal with the toxic situation.

3. Set boundaries

Set clear boundaries for toxic behaviour. Let the person know what behaviour is unacceptable and the consequences of not respecting those boundaries.

4. Focus on solutions

Instead of focusing on the problem, focus on finding solutions. Brainstorm ways to improve the situation and identify steps that can be taken to address the toxic behaviour.

5. Escalate the issue

If the situation does not improve, you may need to escalate the issue to a higher authority, such as HR or senior management. Be prepared to provide evidence and examples of the toxic behaviour.

How to Transform a Toxic Environment at Work

Transforming a toxic environment at work can be challenging, but it is possible. Here are some steps you can take to transform a toxic environment:

  1. Set a positive example: Lead by example and model positive behavior. Be respectful, empathetic, and supportive of your colleagues.
  2.  Communicate openly: Foster open communication and encourage your colleagues to share their ideas and opinions. Listen actively and respond respectfully.
  3. Encourage collaboration: Encourage collaboration and teamwork to build trust and create a positive work environment. Encourage your colleagues to work together and support each other.
  4. Provide support: Offer support to colleagues who may be struggling with the toxic environment. This can include mentoring, coaching, or counseling.
  5. Address the root cause: Identify the root cause of the toxic environment and take steps to address it. This may involve changes to organizational policies, procedures, or leadership.
  6. Hold people accountable: Hold individuals accountable for their behavior and take appropriate action when necessary. Make it clear that toxic behavior will not be tolerated.
  7. Celebrate successes: Celebrate successes and acknowledge the positive changes that are being made. This can help to build momentum and create a positive work environment.

Toxic relationships At Work Can Be Healed

Toxic leadership and toxic employees can have a negative impact on the team and the organization. It’s important to recognize the signs of toxic behaviour and take steps to address it. By setting clear boundaries, providing feedback, and offering support, you can help to transform a toxic environment into a positive one. Remember, everyone has a role to play in creating a positive work environment. By working together, we can create a workplace that is supportive, collaborative, and productive.

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