The hospitality sector is constantly evolving due to an increase in competition and technological advancements over the last few years. This means that organisations in the travel and recreational industry always need to adapt in order to attract new customers. They need to revise their strategies regularly and look for innovative ways to increase their revenue. Thankfully, there is a range of new trends and opportunities which hospitality organisations can explore to improve their marketing plans as well as ways to boost sales.
Develop Word-of-mouth Marketing
It may be worth setting up incentives to encourage happy and satisfied consumers to leave reviews on social media channels or make recommendations to friends and family. Focusing on such advocacy campaigns can help your business expand quickly and lead to new bookings. Word-of-mouth marketing is often overlooked by hospitality companies. However, it can be extremely beneficial and rewarding when the correct strategies have been implemented. Check out effective strategies for integrating word-of-mouth marketing. This is the most credible type of marketing as it is based on personal and authentic experiences.
Promote User-Generated Content
Another strategy that may sometimes be neglected is incorporating user-generated content. Instead of focusing on creating new content all the time, why not re-share posts created by your loyal customers. This method can have a huge impact on how your brand is viewed. You could implement a campaign that involves encouraging people to share their experiences and stories from their interactions with your company. There could even be a form of incentive such as a giveaway to inspire more people to participate. This can help drive attention to your social media activity and in turn boost sales.
Create A Powerful Branding Strategy
Cultivating an impactful brand identity will provide you with a purpose and direction for the future. Your brand presence encompasses a variety of different elements and concepts. It can be found in your communication with consumers and other stakeholders, your approach to pricing or your product and packaging layout. You would want to make sure your distinctive image is captured in everything you do. Pirate Packaging offers quality packaging for a range of hospitality businesses looking to differentiate their brand from competitors. This aspect will ensure your brand is recognised by customers everywhere offering a memorable impression.
Remember that just because the hospitality space is highly competitive, this does not mean you cannot collaborate with other local businesses. Take a look around your area and find out if there are any companies that may be willing to partner with you. Chances are there will be someone relevant in a similar situation as you who can help you drive engagement. Other people you may consider collaborating with are influencers. Influencer marketing is growing rapidly offering new opportunities for brand exposure and increased traffic to your website. If this strategy is suitable for your business, why not look at ways to build a successful connection with influencers online?
Optimise Your Website
The usability of your website is an important factor in driving sales. Many people rely on your website to acquire the information they need. They are likely to use a number of different devices every day to reach various businesses. This is why your website needs to be easy to find. It is also highly recommended that you perform regular website audits to check that everything runs smoothly. Be sure to update opening hours, policies and current offers. You would not want to confuse any of your potential customers with old or irrelevant information. Consider researching strategies to improve website usability in order to improve the user experience.
Invest In Training
Front-line employees are the ones who have direct interactions with your customers. You would want to provide these staff with a proper training program. Ensure they are equipped with all the necessary knowledge and skills to excel in their role. They should be prepared to answer any questions and offer help whenever needed. The front-line team also needs to be ready to resolve any issues promptly. If customers have a positive experience engaging with them, this can have a significant impact on sales.
Update Multimedia Assets
Providing a visual presentation of offers is often beneficial to hospitality businesses. It can be helpful to update promotional photos and videos in order to present an accurate picture of the company. Customers often look for this type of multimedia in order to find out what they can expect from their visit. It is important that you take full advantage of your amenities and focus on highlights in your property. You could share photos from recent events or meetings in order to demonstrate how the space can be used. If you would like to create outstanding photography for your business, you can explore these techniques.
Competing in the hospitality world is challenging. However, these tips will help you drive attention to your brand and boost your sales quickly.
As an experienced business and finance writer I understand the corporate landscape and the driving forces behind it. Over the years I’ve shared my insight and knowledge with key industry publications and dedicated my time to showing how business leaders can make their organisations more effective.