Adequate workplace supervision is a developmental practice. It is no longer any tick-box activity or policing. Supervision that merely checks off competencies does little for the development of the individual. Supervision offers so much more than that; it is a generative conversation of challenge, support, insight and deep understanding. When set up well using these seven success strategies when supervising, your team member can confidently bring their work to a supervisor, learn, share concerns, and explore new insights with a non-judgmental and trusted professional.
Today’s fast-paced and changing business environments take leaders and their teams into uncharted waters. Leaders work with individuals and teams who are often tired, inspired, exhausted, motivated, confused, isolated, and stressed.
Top characteristics of successful strategies when supervising
They can:
- Recognise, express and cope with feelings and emotions of self and others
- Deal effectively with the demands and pressures of the susupervisor’seleader’sole
- React proactively by building relationships and leading by example
- Focus on understanding others before seeking to be understood
- Pose incisive questions and challenges when deemed necessary
- Allow self and others time and space for reflective practice
- Support others to set and achieve goals that benefit both the team and the individual
- Motivate self and encourage others to achieve more extraordinary achievement
- Maintain a positive mindset in times of change and challenging situations
- To be comfortable in a place of not knowing
Emergent knowledge on emotional intelligence states that EI is one of the most critical factors in getting people to do their jobs more effectively” (Goleman 1995).
It is well known that people tend to leave because of poor managers and stay where they feel valued and supported. This is especially true when supervising others in the workplace and helping them to achieve greater self-awareness and understanding.
If, as supervisors, you are helping those who support others to do their jobs effectively, you need to focus on enabling them to:
- Tolerate stress, control impulses and practice positive self-regard
- To build social responsibility, optimism and happiness
- Build on strengths and challenge areas for development
What are the seven success strategies when supervising at work?
1. Focus on Contracting When Discussing Work with Your Employee
Adequate supervision begins with clear contracting. This means engaging in open discussions with your team members about what they wish to explore during your sessions. Establishing clear objectives is essential for guiding the supervision process. Start by asking questions” such as, “What would you like to focus on today?” or” “What do you hope to gain from this session?” These questions help identify your employees and goals, ensuring the session is productive. At the end of the session, it is important to revisit these goals “by asking, “What have you learned” today?” Their answer is a reflection that reinforces the learning process and helps employees internalise their insights. By focusing on contracting, you create a structured yet flexible environment where employees feel supported and understood.
2. Share Your Non-Judgmental Approach to Supervision
Transparency in your supervisory approach fosters trust and openness among your team members. By openly sharing your commitment to a non-judgmental and supportive supervision style, you set clear expectations about what your employees can anticipate from your sessions. This approach encourages them to be more open and honest, leading to more effective communication and problem-solving. When employees won’t they won’t be judged, they are more likely to share their thoughts, challenges, and ideas without fear. This openness is crucial for their growth and development. As a supervisor, demonstrating a non-judgmental attitude builds rapport and creates a safe space where innovative and critical thinking can flourish.
3. Create a Safe and Uncluttered Space for Thinking
A conducive environment is crucial for adequate supervision. Providing a safe and uncluttered space allows individuals to think clearly and creatively. The physical space where supervision occurs should be free from distractions, clean, and comfortable, promoting a sense of calm and focus. The psychological space you create through your demeanour and interaction style is equally important. Encourage openness by being approachable and ensuring confidentiality, which helps your team members feel secure. This safe environment empowers them to engage deeply with the material and discussions, leading to more meaningful insights and progress. When employees feel safe, they are more likely to contribute authentically and take the risks necessary for growth.
4. Role Model a Mindful and Attentive Attitude
As a supervisor, your behaviour sets the tone for the supervision process. Role modelling a mindful, uncluttered, and attentive attitude enhances your effectiveness and influences members’ attitudes and behaviours. Mindfulness involves being fully present during supervision sessions, actively listening without distractions, and responding thoughtfully. Demonstrating these qualities shows your team the value of staying focused and present, essential for productive supervision. This approach helps build a culture of attentiveness and care within your team, leading to better decision-making and problem-solving skills. Your mindful presence encourages your team to approach their work with similar attentiveness and care, which is vital for their professional development.
5. Embrace the Principle “Less is More” in Supervision
In supervision, sometimes less is more. This principle is about giving your team members the space to think, explore, and come to their conclusions without unnecessary interference. As a supervisor, practice deep listening, breathe slowly, and resist the urge to dominate the conversation. This allows your employees to engage in their best thinking. By not overloading them with too much information or suggestions, you encourage them to develop their problem-solving skills and confidence. This minimalist approach can lead to more profound insights and learning, as it empowers employees to take ownership of their ideas and decisions, fostering a sense of autonomy and responsibility.
6. Encourage Creative Thinking in Supervision
Supervision is not just about addressing issues; it’s also about fostering creativity and innovation. Encourage your team members to develop their creative thinking by exploring various resources and techniques. One effective method is using metaphors or objects to open up new perspectives. For instance, asking employees to describe a challenge as a type of weather or an animal can unlock fresh ways of understanding and addressing the problem. Integrating creative strategies into supervision helps employees think outside the box, leading to innovative solutions and approaches. This creative exploration enhances problem-solving skills and makes the supervision process more engaging and dynamic.
7. Be Authoritative About Safe Practices and Standards
As a supervisor, you are responsible for ensuring safe and ethical practices within your team. Being authoritative about these practices means setting clear standards and expectations and being firm in enforcing them. It’s essential to consistently communicate the importance of safety and ethics and model these behaviours in your actions. Your authority should be used wisely to guide your team, ensuring they understand and adhere to the required standards. Being authoritative yet fair creates a work environment prioritising safety, ethics, and professional integrity. This approach protects your team and enhances their trust in your leadership, knowing that you are committed to maintaining high standards in all aspects of work.
When supervising, the role of a leader is to nurture potential and build confidence that is often locked inside due to work pressures and lack of precise thinking time. When supervising, the seven success strategies can support their progress and help the way they manage their people.
- About the Author
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Experienced Professional ICF Executive Coach & CSA Dip Supervisor
Specialising in Cross-Cultural Understanding, Advanced Communication and Working with International teams
BOOKS:
‘Coaching Skills for Leaders’ and ‘Coaching Supervision at its BEST’ Both ILM validated
Full Spectrum Supervision – Edna Murdoch & Jackie Arnold 2013
AWARDS: Executive Coaching
ECI & Exelerate