Organisational resilience includes disaster recovery systems, dealing with disruption and catastrophes, yet also focuses on the people issues on a day-to-day basis.

The components of organisational resilience

The main components required to develop organisational resilience.

  • a set of strong, transparent core values that have real meaning to everyone inside and outside the organisation
  • aligning the development of personal resilience with the wider organisational objectives
  • the leadership teams in managing resilience personally and managing the resilience of others
  • giving attention to the sources of pressure across the organisation
  • considering the combined impact of the leadership team
  • building well-being and resilience assessments into recruitment.

Strong organisational values drive meaning for everyone because they offer ways to interpret and shape events.

Core values of resilient organisations need little change over the years and are used to support all involved in times of trouble.

Volatility, Uncertainty, Complexity and Ambiguity (VUCA)

VUCA is an acronym used to describe or reflect on the volatility, uncertainty, complexity, and ambiguity of general conditions and situations, and is derived from military vocabulary. VUCA came into common usage in the 1990s. It is a practical code for awareness and readiness.

The capacity for VUCA in organisational resilience depends on the changing nature of the technical, social, political, market and economic realities of the environment in which people work.

Dealing with VUCA

The capacity of individuals and organisations to deal with VUCA can be assessed and measured by a number of engagement themes:

  • Knowledge management that makes sense of situations
  • Considerations around planning and readiness
  • Process management and resource systems
  • Functional responsiveness and impact models
  • Recovery systems and forward practices
  • Systemic failures
  • Behavioural failures

Beyond the simple acronym is a body of knowledge that deals with learning models for VUCA – preparedness, anticipation, evolution, and intervention.

Building Resilient Organisations

The steps involved in building resilient organisations are:

  • designing effective corporate governance
  • assessing vulnerabilities
  • planning for a range of scenarios/outcomes
  • developing an up-to-date business continuity plan
  • creating a team culture – by mapping minds and hearts
  • responding proactively.

A resilient culture is developed through:

  • maintaining purpose, core values, commitment and future focus
  • maintaining morale and performance.

Ensure there is management resource for developing:

  • foresight to anticipate major events and change
  • a planning function – to embrace the projection of strategy.

Develop resilient teams by mapping hearts and mapping minds.

Adapted from “The Authority Guide to Emotional Resilience; Strategies to Manage Stress and Weather Storms in the Workplace”– published May 2016

I am an emotional intelligence coach, trainer, and facilitator with over 35 years’ business and commercial experience. I am the author of “The Authority Guide to Emotional Resilience in Business” and “The Authority Guide to Behaviour in Business” part of The Authority Guides series. I have the most comprehensive range of emotional intelligence courses available on the internet taken by over 250,000 learners in 175+ countries. If you would like to discuss how online learning can develop resilience, emotional intelligence, or leadership across your organisation, give me a call on 07947 137654 or email me at [email protected]